Frequently Asked Questions
Everything customers ask us most often, answered plainly. If your question is not here, email info@corzey.com — we reply within 24 hours.
Orders
How do I place an order?
Add the items you want to your cart and check out. You do not need an account, though creating one lets you track orders and reorder faster.
Will I get an order confirmation?
Yes, immediately after checkout. If it has not arrived within a few minutes, check your spam and promotions folders.
Is there a minimum order value?
No. The current free shipping offer applies to every order regardless of size.
Shipping
How long does processing take?
Orders are processed within 2–3 business days before shipment. Processing and shipping are separate stages — processing happens before your parcel is handed to the carrier.
How long does delivery take?
After the 2–3 business-day processing period, estimated delivery takes 7–12 business days.
What is the total time from order to delivery?
The total estimated time from placing an order to delivery is approximately 9–15 business days. These are estimates, not guarantees.
Is shipping free?
Free shipping is currently available for a limited time. This promotional offer may be changed or discontinued at any time. While it is running there is no minimum order value.
Will I be charged customs or import fees?
No. All applicable customs duties, import fees, and taxes are included in the product price. Customers will not be charged additional customs or import fees upon delivery.
Do you ship to my country?
We ship to over 200 countries. Enter your address at checkout — if we cannot deliver there, you will be told before payment.
Why might my order arrive in more than one parcel?
Orders with several items sometimes ship separately, each with its own tracking number. Check for a second shipping email before assuming anything is missing.
Do holidays affect delivery?
Yes. Peak periods and public holidays increase carrier and customs volumes, so delivery may run several days longer than the estimates above.
Tracking
How do I track my order?
You receive a tracking number by email when your order ships. Full details are on our Track Your Order page.
My tracking number does not work.
Allow 24–48 hours after dispatch for the carrier to scan the parcel into their system. A number that shows nothing on day one is normal.
Tracking has not moved in days.
International parcels commonly sit without a scan while clearing customs. Contact us if there is no update for more than 10 business days, or if your parcel has not arrived 7 days after the expected date.
Order Changes
Can I change my shipping address?
Contact us within 24 hours of ordering and we will update it. After dispatch we cannot redirect a parcel, and we cannot refund an order delivered to the address you entered.
Can I add an item to an existing order?
Not directly. Place a second order and email us — if the first has not shipped, we will combine them.
Can I change the product or variant I ordered?
Yes, if the order has not entered processing. Email us as soon as possible with your order number.
Cancellation
Can I cancel my order?
Yes, within 24 hours of placing it, for a full refund with no deduction.
What if it has already shipped?
Cancellation is no longer possible, but you can return it once it arrives under our return policy.
Returns
What is your return period?
You may request a return within 14 calendar days of receiving your order. The period begins on the confirmed delivery date — not the order date or the shipping date.
Can I return a sale or discounted item?
Yes. Sale and discounted items are eligible for return, provided they meet the conditions outlined in our Refund & Return Policy. A product is excluded only where its product page clearly identifies it as Final Sale before you complete your purchase.
Who pays for return shipping?
Corzey covers the cost of return shipping. Where a problem was caused by us, our supplier or the shipping process, you will never be asked to pay anything.
How do I start a return?
Please contact us before returning any product. Returns sent without prior authorization may not be accepted. Email info@corzey.com with your order number and reason, and we will send you the correct return instructions and address.
My item arrived damaged, incorrect or incomplete.
Contact us as soon as possible with your order number, a description, and photos or video. We will review the issue and provide an appropriate resolution — a replacement, a reshipment, or a refund — at no cost to you.
Can I exchange instead of returning?
Yes. Email us and we will send exchange instructions once approved.
When will I receive my refund?
Once your return has been received, inspected, and approved, your refund will be issued to your original payment method within 7–10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Payments
Which payment methods do you accept?
All major credit and debit cards, plus the digital wallets shown at checkout. Available options may vary by country.
What currency are prices in?
Prices are displayed in US dollars. Your bank converts at its own rate and may apply a foreign transaction fee.
When am I charged?
At the time you place your order.
My payment was declined.
Check the card details and billing address, confirm the card allows international transactions, and try another method. If it persists, contact your bank — declines occur at their end, not ours.
Discount Codes
How do I use a discount code?
Enter it in the discount field at checkout before completing payment.
Can I use more than one code?
One discount code per order unless stated otherwise.
I forgot to apply my code.
Email us within 24 hours with your order number and the code, and we will look into it.
Product Availability
Is everything on the site in stock?
Products shown as available are in stock. If something becomes unavailable after you order, we contact you within one business day with the choice of a replacement, a wait, or a full refund.
Do you restock sold-out items?
Often, yes. Email us the product name and we will tell you whether it is returning.
Warranty
Do your products come with a warranty?
Every product is covered against defects, transit damage, incorrect items and missing parts. Manufacturer warranties vary by product and are not offered across the entire catalog. See our Warranty Policy for the full terms.
Security
Is it safe to pay on your site?
Yes. The entire store runs over an encrypted HTTPS connection and payments are processed by PCI-compliant providers. Corzey never sees or stores your full card number.
What do you do with my personal data?
We use it to process your order, provide support, and — only with your consent — send marketing. We do not sell your personal information. See our Privacy Policy.
Can I ask you to delete my data?
Yes. Email info@corzey.com and we will action it subject to any legal retention obligations.
Customer Support
How do I reach you?
Email info@corzey.com or call +1 (719) 854-7744.
When are you available?
Messages are accepted 24/7 and answered within 24 hours.
What should I include?
Your order number and, for anything physical, photos or a short video. It typically resolves the issue in one exchange instead of three.