Warranty Policy
Warranty Policy
This page explains what Corzey covers after your order arrives, what falls outside that cover, and how to make a claim. It sits alongside — and does not replace — your statutory rights under the consumer law of your country.
What Is Covered
Arrival Condition — 14 Days
Every product sold by Corzey is covered against the following for 14 days from the date you receive it:
- Dead on arrival — the product does not power on or function at all
- Manufacturing defects — faults present when the product left the factory
- Transit damage — damage caused in shipping
- Incorrect item — you received something other than what you ordered
- Missing components — parts listed on the product page were not in the box
In any of these cases we cover the resolution in full, including return shipping. You choose a replacement, a reshipment, or a full refund.
Manufacturer Warranty
Corzey does not issue a blanket manufacturer warranty across the catalog. Warranty terms vary by product and by manufacturer, and we will not claim cover we cannot honor.
Some products in our range are supplied with a manufacturer's warranty. Where that applies, the terms are stated on the product page or included in the box. If you are unsure whether a specific product carries one, email info@corzey.com before you buy and we will confirm in writing.
What Is Not Covered
- Normal wear and tear, including scratches, scuffs and fading with use
- Accidental damage — drops, impacts, crushing
- Liquid or water damage on products not specified as waterproof
- Damage from misuse, or from use outside the product's stated purpose
- Damage from using the wrong voltage, charger or power supply
- Failure to follow the care or operating instructions supplied
- Products opened, modified, disassembled or repaired by anyone other than an authorised service provider
- Consumable and replaceable parts — batteries, filters, pads, brush heads
- Items purchased from a seller other than Corzey
- Loss or theft after delivery has been confirmed
How to Make a Claim
- Email info@corzey.com with the subject line Warranty Claim.
- Include your order number, the date the item arrived, and a clear description of the fault.
- Attach photos or a short video demonstrating the problem. For an item that will not power on, film the attempt.
- Include a photo of the shipping packaging if the damage looks like it occurred in transit.
We review every claim within 24 hours and will tell you the outcome and the next step in the same reply.
Replacement Process
If your claim is approved:
- We ship a replacement, arrange a reshipment, or issue a refund — your choice
- Corzey pays all shipping costs in both directions
- Where a return is required, we send prepaid return instructions
- Replacements are dispatched within 2–3 business days of approval and follow standard delivery times
- Refunds are issued to your original payment method within 5–7 business days
For low-value items we may waive the return entirely and simply send a replacement. We will tell you if that applies.
Your Responsibilities
- Inspect your order on arrival and report any fault within the timeframes above
- Use the product as intended and follow the supplied instructions
- Keep the original packaging until you are satisfied the product works
- Retain your order number or proof of purchase
- Provide the evidence requested so we can assess the claim fairly
- Do not send anything back before receiving return instructions from us
Related Policies
If your item is not faulty but you have simply changed your mind, our Refund & Return Policy applies — 14 days, and we still cover return shipping.
Contact
info@corzey.com · +1 (719) 854-7744
Messages accepted 24/7 · Replies within 24 hours