Shipping Policy

Last updated: July 29, 2026

At Corzey, we work to process and deliver every order as quickly and safely as possible. This Shipping Policy explains our processing times, estimated delivery times, shipping costs, import charges, address requirements, and procedures for delayed or missing orders.

Order Processing

Orders are processed within 2–3 business days before shipment.

Processing time is separate from delivery time. Orders placed on weekends or public holidays begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation containing tracking information where available.

Estimated Delivery Time

After the 2–3 business-day processing period, estimated delivery takes 7–12 business days.

The total estimated time from placing an order to delivery is 9–15 business days, which is approximately 2–3 calendar weeks.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, customs processing, public holidays, severe weather, or other circumstances outside Corzey's reasonable control.

Free Shipping

Free shipping is currently available on all orders, with no minimum order value.

This is a promotional offer and may be changed, suspended, or discontinued at any time. Any applicable shipping charge will always be displayed clearly before you complete your purchase, and no shipping charge will ever be added after checkout.

Import Duties and Taxes

Prices shown at checkout are intended to be the final amount you pay. We ship on a delivered-duties-paid basis wherever our carriers support it.

If a carrier or customs authority nevertheless bills you an import duty, customs fee, or handling charge on a Corzey order, we will reimburse that charge in full. Email a copy of the receipt or the carrier's invoice to info@corzey.com with your order number, and we will process the reimbursement to your original payment method.

This reimbursement covers import duties, customs fees, and carrier handling charges. It does not cover storage fees caused by a parcel being left unclaimed at a customs office or collection point after you have been notified.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review the following carefully before completing your purchase:

• Recipient's full name
• Street address
• Apartment, unit, or building number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Telephone number

By placing an order, you confirm that the shipping information provided is accurate and complete.

If you notice an error in your shipping address, contact us immediately at info@corzey.com. We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has entered processing or shipped.

Corzey is not responsible for delivery failures, losses, or additional expenses caused by an incorrect or incomplete address provided by the customer.

Delivery

Depending on the carrier and delivery location, the parcel may be:

• Delivered directly to the recipient
• Left in a secure location
• Delivered to a reception desk or mailroom
• Left with a household member or authorized person
• Redirected to a local collection point

Please monitor your tracking information and ensure that someone is available to receive the order where necessary.

Orders Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it:

1. Check around the delivery location.
2. Ask household members, neighbors, reception staff, or building management.
3. Review the tracking information and any delivery photograph.
4. Contact the local delivery carrier.
5. Contact Corzey at info@corzey.com if the parcel is still missing.

We will open a carrier investigation on your behalf and keep you updated on its progress.

A replacement or refund is not automatically guaranteed when the carrier confirms successful delivery to the address provided by the customer. Each case is reviewed on the available tracking and delivery evidence. This does not affect any mandatory rights you have under the consumer law of your country.

Lost or Undelivered Orders

If an order has not arrived within a reasonable period after the estimated delivery window, contact us at info@corzey.com.

Please include:

• Your full name
• Order number
• Shipping address
• Tracking number, if available

If the carrier confirms that the parcel was lost before delivery, Corzey will provide a replacement or a full refund at your choice once the carrier investigation is complete.

Delays

Occasional delays may occur due to:

• Carrier disruptions
• Customs processing
• Severe weather
• Public holidays
• High seasonal order volumes
• Incorrect or incomplete shipping information
• Events outside Corzey's reasonable control

We will make reasonable efforts to assist with delayed orders and provide available tracking updates.

Corzey is not responsible for carrier delays outside its reasonable control, but we will work with you and the shipping provider to help resolve the issue.

Refused or Unclaimed Deliveries

If an order is refused, unclaimed, or returned because of an incorrect or incomplete address provided by the customer, any actual return or reshipping costs may be deducted from the refund where permitted by applicable law.

No deduction will be made when the delivery failure resulted from an error by Corzey, our supplier, or the shipping carrier.

Separate Shipments

Orders containing multiple products may arrive in separate packages.

You may receive more than one tracking number, and packages may be delivered on different dates. You will never be charged additional shipping when Corzey divides an order into separate shipments.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations once an order has entered processing or shipped. If the order can no longer be cancelled, you may request a return after delivery in accordance with our Return and Refund Policy.

Contact Us

For shipping, tracking, address, delivery, or missing-order questions:

Corzey Customer Support Email: info@corzey.com Phone: +1 (719) 854-7744

Please include your order number so we can assist you efficiently.