Return and Refund Policy

Last updated: July 29, 2026

At Corzey, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, exchanges, damaged orders, cancellations, and refunds are handled.

1. Return Period

You may request a return within 14 calendar days of receiving your order.

The 14-day period begins on the confirmed delivery date — not the order date, payment date, or shipping date. If your parcel takes three weeks to arrive, your return window has not started ticking during that time.

Once we have approved your return, you have a further 14 calendar days to send the item back.

To request a return, email info@corzey.com and include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Clear photographs or video where the product is damaged, defective, incorrect, or incomplete

Returns requested more than 14 calendar days after delivery may not be accepted, except where applicable consumer law provides a longer period.

2. Return Eligibility

To be eligible for a return, the product must:

• Be in the same condition in which it was received
• Be unused, unless it arrived damaged or defective
• Include all original accessories, parts, manuals, and packaging where reasonably possible
• Include proof of purchase or the original order confirmation

You are entitled to handle and inspect the product as you would in a shop. Products showing damage caused by misuse, improper handling, unauthorized modification, accidental damage, or normal wear and tear may not qualify for a full refund.

3. Return Authorization

Please contact Corzey before returning any product.

After reviewing your request we will send return instructions and, where applicable, the approved return destination.

Returns sent without prior authorization may not be accepted.

Do not send products to any address shown on the website, invoice, shipping label, or package unless Corzey has specifically confirmed that address for your return.

4. Sale and Discounted Products

Sale, promotional, and discounted items are eligible for return, provided they meet the conditions in this policy.

A discounted product is not automatically a final-sale item. A product is excluded from return only when it is clearly marked "Final Sale" on the product page before purchase is completed — and even then, the exclusion does not apply where the product is damaged, defective, or incorrect, or where applicable law provides otherwise.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as it is delivered.

Contact us promptly if your order arrives:

• Damaged
• Defective
• Incorrect
• Incomplete or missing parts and accessories
• Significantly different from the product description

Please provide photographs or video showing the product, packaging, shipping label, and the reported issue.

After reviewing the claim, Corzey will offer an appropriate resolution:

• A replacement product
• Replacement parts
• A full or partial refund
• Another reasonable solution agreed with you

Where the issue was caused by Corzey, our supplier, or the shipping process, you will not pay any return shipping cost.

6. Change-of-Mind Returns

Returns requested because you changed your mind may be accepted within the 14-day return period, provided the product meets the eligibility conditions in Section 2.

For change-of-mind returns you are normally responsible for the cost of returning the item. We recommend a tracked shipping service. Corzey is not responsible for unauthorized return shipments, or for returned products lost before reaching the approved return destination.

Low-value items: where the product value is under $30 USD, international return shipping often costs more than the product itself. In these cases we will normally waive the physical return and simply refund you — keep the item. We will confirm in writing when this applies to your order.

7. Products That Cannot Be Returned

The following may not be eligible for return unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise:

• Personalized or custom-made products
• Perishable products
• Gift cards
• Downloadable or digital products after access or delivery
• Hazardous materials, flammable liquids, or gases
• Personal-care, beauty, hygiene, or intimate products that have been opened or used
• Products with broken hygiene seals
• Products marked as Final Sale before purchase

Contact us before purchasing if you are unsure whether a product can be returned.

8. Exchanges

The fastest way to receive a different product, size, color, or variation is to request a return and place a new order once the return is approved.

Where stock allows, Corzey may arrange a direct exchange instead.

9. Return Shipping Costs

Corzey covers approved return shipping costs when:

• The product arrived damaged or defective
• The wrong product was delivered
• The order was incomplete
• The product was significantly different from its description
• The return resulted from an error by Corzey, our supplier, or the shipping provider

For eligible change-of-mind returns, the customer is normally responsible for return shipping, subject to the low-value waiver in Section 6.

Unauthorized shipping charges, expedited return shipping, or other return-related expenses will not be reimbursed unless approved by Corzey in advance.

10. Return Inspection

After the returned product is received, Corzey will inspect it to confirm it meets the return conditions, and will notify you whether the return is approved or rejected.

If the product is returned incomplete, damaged by the customer, or handled beyond what is necessary to establish its nature and characteristics, Corzey may issue a partial refund reflecting the reduction in value, where permitted by applicable law.

11. Refund Processing

Once your return has been received, inspected, and approved, your refund is issued to your original payment method within 7–10 business days.

Customers in the European Union, the United Kingdom, and any other jurisdiction with a shorter statutory deadline: your refund will be issued no later than 14 calendar days from the day we receive the returned goods, or from the day you supply evidence that you have sent them back, whichever is earlier.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Refunds cannot normally be issued to a different card, bank account, or payment method.

If more than 10 business days have passed since Corzey confirmed your refund was issued, please contact your bank or payment provider first, then contact us at info@corzey.com.

12. Refund Amount

An approved refund normally covers the amount paid for the eligible returned product.

Original shipping charges, where applicable, are non-refundable for change-of-mind returns unless:

• The product arrived damaged, defective, incorrect, or incomplete
• Corzey made an error
• Applicable consumer law requires the shipping charge to be refunded

Where you exercise a statutory right of withdrawal, we will also refund the standard outbound delivery cost you paid, if any. We are not required to refund any supplementary cost arising from your choice of a delivery type more expensive than our standard option.

Import duties and taxes are handled as described in our Shipping Policy.

13. Partial Refunds

A partial refund may be offered, where permitted by applicable law, if:

• A product is returned with missing parts or accessories
• The product was damaged after delivery
• The product shows handling beyond what is necessary to establish its nature and characteristics
• Only part of a multi-item order is returned
• You accept a partial refund as a resolution to a minor issue

Any partial refund will be explained to you before it is issued.

14. Lost or Undelivered Orders

If tracking shows that an order has not been delivered within a reasonable period, contact us at info@corzey.com.

We may ask you to confirm your delivery address, check with household members or neighbors, contact the local carrier, or provide information needed for a carrier investigation.

If the carrier confirms the order was lost before delivery, Corzey will issue a replacement or full refund at your choice once the investigation is complete.

15. Orders Marked as Delivered

If tracking shows an order was delivered but you cannot locate it, contact us as soon as possible.

Corzey will open a carrier investigation. A refund or replacement is not guaranteed where the carrier confirms delivery to the address you provided, and you remain responsible for providing a complete and accurate delivery address. This does not affect your mandatory statutory rights.

16. Order Cancellations

You may request cancellation by emailing info@corzey.com as soon as possible after ordering.

Cancellation requests are not guaranteed. If the order has already been processed, fulfilled, or shipped, it may no longer be possible to cancel it — in that case you may request a return after delivery, subject to this policy.

If a cancellation is approved before shipment, the refund is issued to the original payment method.

17. Refused and Unclaimed Deliveries

If a delivery is refused, unclaimed, or returned because you provided an incorrect or incomplete address, Corzey may deduct actual return or reshipping costs from the refund where permitted by applicable law.

No deduction is made where the return resulted from an error by Corzey, our supplier, or the delivery carrier.

18. EU and UK Right of Withdrawal

If you are a consumer resident in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 calendar days of the day you (or a third party you nominate) take physical possession of the goods, without giving any reason.

To exercise this right, notify us at info@corzey.com with a clear statement of your decision before the 14-day period expires. You may use the model withdrawal form, but it is not obligatory.

After notifying us, you have a further 14 days to send the goods back. We will reimburse all payments received from you, including standard outbound delivery costs, no later than 14 days from the day we receive the goods back or you supply evidence of having sent them, whichever is earlier.

You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Model withdrawal form — complete and return only if you wish to withdraw:

To Corzey (LUCIEN LLC), info@corzey.com: I hereby give notice that I withdraw from my contract of sale of the following goods: Ordered on / received on: Order number: Name of consumer: Address of consumer: Date:

Online dispute resolution: EU consumers may access the European Commission's ODR platform at https://ec.europa.eu/consumers/odr.

19. Abuse of the Return Policy

Corzey may refuse a return, refund, or replacement request where there is reasonable evidence of fraud, repeated false claims, return of a different product, intentional product damage, abuse of promotional offers, unauthorized payment disputes, or misuse of this policy.

This does not limit any mandatory rights available under applicable consumer law.

20. Consumer Rights

This policy does not exclude, restrict, or replace any mandatory consumer rights that apply under the laws of your location.

Where applicable consumer law provides greater protection than this policy, the legally required protection applies.

21. Contact Us

For return, refund, exchange, cancellation, or damaged-order requests:

Corzey Customer Support Email: info@corzey.com Phone: +1 (719) 854-7744

Please include your order number and all relevant details so we can review your request efficiently.