Track Your Order
Where Is My Order?
Every Corzey order is trackable from the moment it leaves our facility. Here is exactly how it works and what to expect at each stage.
How Tracking Works
- Order placed — you receive an order confirmation email immediately.
- Processing — orders are processed within 1–2 business days before shipment. Your order is verified, picked, checked and packed. No tracking number exists yet at this stage.
- Dispatched — we email you a shipping confirmation containing your tracking number and a tracking link.
- In transit — after the 1–2 business-day processing period, estimated delivery takes 5–9 business days. The carrier scans your parcel at each handover point.
- Delivered — tracking updates to delivered.
Expected Timeline
| Processing | 1–2 business days |
| Delivery after processing | 5–9 business days |
| Total estimated time | approximately 6–11 business days |
Business days exclude weekends and public holidays. These timeframes are estimates, not guarantees.
Your Tracking Email
The shipping confirmation is sent to the email address used at checkout. If you cannot find it:
- Check your spam, junk and promotions folders — shipping notifications frequently land there
- Confirm you are checking the same inbox you used to order
- Sign in and view every order and its status at your account
When Tracking Becomes Active
A tracking number is created the moment a label is generated, but the carrier only begins reporting on it after the parcel is physically scanned into their network.
Allow 24–48 hours after dispatch before your tracking shows movement. A number that returns “not found” on day one is normal and not a sign that anything is wrong.
If Tracking Stalls
International parcels routinely sit without a scan for several days — usually while clearing customs or awaiting a transfer between carriers. This is normal and resolves on its own in most cases.
Contact us if either of the following is true:
- Your tracking has not updated for more than 10 business days
- Your parcel has not arrived within 7 days after the expected delivery date
Email info@corzey.com with your order number and we will open a formal investigation with the carrier on your behalf.
Tracking Says Delivered but Nothing Arrived
Before contacting us, please check with other members of your household and your neighbours, and look wherever your carrier usually leaves parcels. If it still has not turned up, contact us and we will help you file a claim with the carrier.
Split Shipments
Orders containing several items may ship in more than one parcel, each with its own tracking number. If you have received part of your order, the rest is on its way — check for a second shipping email before assuming anything is missing.
Customs
All applicable customs duties, import fees, and taxes are included in the product price. Customers will not be charged additional customs or import fees upon delivery. If a carrier ever contacts you asking for payment, do not pay it — forward the notice to info@corzey.com and we will resolve it directly.
Still Need Help?
Email info@corzey.com with your order number. We accept messages 24/7 and reply within 24 hours.